Customer Service Representative

Metacom Business Process Outsourcing Solution Inc.

₦677.4K-1.2M[Monthly]
On-site - Misamis OrientalNo Exp RequiredHigh/Senior High SchoolFull-time
Share

Job Description

Benefits

  • Allowances

    Telecommunication Allowance

  • Employee Recognition and Rewards

    Equity Incentive Plan, Commission, Performance Bonus, Incentives

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    HMO

Read More

Description

Position Overview:

As a Call Center Agent, you will be the first point of contact for our customers, providing excellent service and support through phone, email, or chat. Your role is to handle inquiries, resolve issues, and ensure customer satisfaction while representing the company professionally.


  • Respond promptly and professionally to incoming customer calls and messages.
  • Provide accurate information regarding products, services, and company policies.
  • Troubleshoot and resolve customer issues or escalate to appropriate departments when necessary.
  • Record customer interactions and maintain detailed, accurate records in the CRM system.
  • Follow communication scripts, guidelines, and procedures to maintain quality standards.
  • Meet performance metrics such as call handling time, customer satisfaction scores, and resolution rates.
  • Collaborate with team members and supervisors to improve processes and customer experience.
  • Stay informed about product updates, promotions, and company policies.

Requirements


Shifting Schedule

Onsite


Fresher / No BPO Experience

- at least HS Grad (old curriculum) / SHS Grad

- Excellent Communication Skills

- preferably with at least 6mos CCE

- One way transportation (going home) will also be provided for show up candidates with at least 6mos CCE.

- Relocation package will also be available for candidates with at least 6mos CCE.

- 10K SOB for Telco hires (with or without CCE)

- Applicant must be at least 18 years old

- Good computer navigational skills on multiple systems

- Typing speed of 25 - 30 WPM


Earn as much as 45K


English LanguageCustomer ServiceTeam PlayerCall Centre
Preview

Rosito lascona

HR ManagerMetacom Business Process Outsourcing Solution Inc.

High response rate

Working Location

Centrio Mall. Centrio Mall, Capt. Vicente Roa St, Cagayan De Oro City, Misamis Oriental, Philippines

Posted on 19 June 2025

Bossjob Safety Reminder

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
  • forces you to invest or raise funds,
  • collects illicit benefits,
  • or other illegal situations.