Customer Service Representative | Personal & Business Banking Account | Clark
Sutherland Philippines
Job Description
- You will take inbound calls from customers or clients.
- Conduct issue identification and problem solving to meet the customer needs and satisfaction.
- You must provide customers with cutting-edge service in a friendly, confident, and knowledgeable manner.
- Conduct data entry, documentation, and case management.
- You must achieve and maintain required metrics and goals.
- High school diploma or GED
- Demonstrated ability to perform at a high level, to support our high volume of inbound calls
- Excellent verbal and written communication skills; proficient reading skills required
- Multi-tasking skills, showcased through the use of several applications
- Experience in the finance industry is preferred but not required.
- At least 2 years call center experience or any relevant experience
Irene Nuguid
LeadSutherland Philippines
Reply 2 Times Today
Working Location
Sutherland, G/F, Mon Tang Ave., Mon Tang Ave., Angeles, Pampanga, Philippines
Posted on 25 April 2025
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