E-Tur Local Manpower Services Customer Service Representative (Tagalog)

E-Tur Local Manpower Services

Urgent

₦13.5-27K[Daily]

On-site - San Juan<1 Yr ExpEdu not requiredContract

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS

Answer questions: CSRs answer questions about products, services, accounts, and more
Resolve issues: CSRs help customers resolve issues, such as outages, technical problems, or returns
Process orders: CSRs may process sales and purchase orders, and follow up with customers about payments
Build relationships: CSRs build trust with customers through open communication
Keep records: CSRs keep customer records and process accounts

Strong communication skills: Both verbal and written, to clearly explain information and understand customer concerns.
Active listening skills: Ability to attentively listen to customer issues and accurately gather information.
Problem-solving skills: Identifying the root cause of customer problems and finding effective solutions.
Empathy and patience: Showing understanding and remaining calm when dealing with frustrated customers.
Time management: Prioritizing tasks and efficiently managing customer interactions.
Adaptability: Flexibility to handle diverse customer situations and adjust to changing priorities.
Attention to detail: Ensuring accuracy when processing customer information.
Positive attitude: Maintaining a professional and friendly demeanor.