1. User Assistance: Provide support to employees or customers by responding to queries and guiding them through technical problems via phone, email, or remote desktop tools.

1. System Setup and Configuration: Install, configure, and upgrade software and hardware on systems, including computers, printers, and other peripherals.

1. Software Installation and Updates: Install, update, and maintain software applications and operating systems. Ensure users are running the correct software versions and that systems are up-to-date.

1. Network Support: Assist with network-related issues such as Wi-Fi setup, VPN connections, and LAN configurations. Ensure network security protocols are followed.

• Education: A degree in Information Technology, Computer Science, or a related field, or equivalent technical certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) is often preferred.
• Experience: Prior experience in IT support or a related role (typically 1-3 years), with familiarity in troubleshooting both hardware and software problems.

Technical Skills:

• Knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with network configurations and protocols.
• Experience with software installation and updates.
• Understanding of IT security practices.
• Problem-Solving Abilities: Strong analytical skills to diagnose and resolve technical issues efficiently.
• Communication Skills: Excellent written and verbal communication skills to interact effectively with users and provide clear instructions or explanations.
• Customer Service Skills: Ability to maintain a helpful and professional demeanor while addressing user issues, providing excellent service.