IT Service Desk - Tier 2

Stark Asia Solutions Inc.

₦816.3K-1.1M[月薪]
现场办公 - 奎松市3-5年工作经验本科全职
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职位描述

职位描述

  • An IT Service Desk - Tier 2 Technician provides advanced technical support for more complex issues that Tier 1 cannot resolve. They handle escalated incidents, perform in-depth troubleshooting, and work on problems related to hardware, software, and network systems. Tier 2 technicians may also assist with system configurations, manage user accounts, and implement solutions to prevent future issues. They collaborate with other IT teams to resolve complex problems, ensuring a high level of service and user satisfaction.
  • Work onsite - Eton Centris, Quezon City
  • Graveyard Shift


职位要求

  • Must be a college graduate
  • Must have 2-3years of experience as a TSR or IT Service Desk
  • Must have prior experience with Service Now or Active Directory
  • Must have an IT Service Desk Level 2 support experience in a BPO setting
  • Must be willing to work onsite
  • Must be amenable to work in shifting schedules
TSRIT Service Desk Tier 2IT Service Desk
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Gienel Dela Puerta

HR Talent and CultureStark Asia Solutions Inc.

三天内活跃

工作地址

Eton Centris .. Epifanio de los Santos Ave, cor Quezon Ave, Metro Manila, Philippines

发布于 02 September 2024

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