We’re Hiring: AMY Service Delivery Specialist!

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered!

We are currently on the lookout for a new AMY Service Delivery Specialist join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!

Role: AMY Service Delivery Specialist

Work Arrangement: Work From Office/Home

Location: Pampanga

Schedule: Morning Shift

• Monitor and manage the ticketing system, ensuring all client and internal requests are logged, assigned, and resolved within the designated timeframes

• Monitor and track staff attendance, ensuring timely updates and notifications are communicated to employees and managers

• Track and reconcile petty cash and expenses related to errands and team activities, ensuring compliance with financial policies

• Provide administrative and operational support to the Growth Team, assisting with client services, internal communications, and project coordination

• Ensure efficient service delivery by supporting team efforts and adhering to service-level agreements (SLAs)

• Proven experience in service delivery, administrative support, or related roles

• Strong organizational skills and keen attention to detail, with the ability to manage multiple tasks efficiently

• Excellent verbal and written communication skills, particularly in handling outbound calls and preparing reports

• Proficiency in office software, including Microsoft Word, Excel, and ticketing or attendance systems

Perks & Benefits (Work From Office/Hybrid):

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment

• Up to 24 leave credits per year

• Flexible leave credits which may be used for vacation, emergency and sick leaves

• Superb and exciting Mid-Year Parties – with items to give away and cash prizes!

• Endless opportunities for career advancement

• Exclusive ATM inside the office for employee's convenience

• Annual Performance Review with Salary Increase

• We set you up for success with a company-provided PC/Laptop and fiber internet connection

• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays!

• Top notch workplace with first class VIP lounge and game rooms

• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance

• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues

• International career growth and connections

• Unlimited cash incentives for hired referrals

• Mental Wellness Employee Assistance program through Lifeworks

• In-house psychiatrist available to support employees' well-being

• Become part of the Employee Share Units program

• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition

• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement

• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.