• Provide 24/7 quality customer service globally for all clients and members. Close coordination with providers for claims evaluation and case management.
• Front line representative.
• Claims adjudication based on the procedure and medical plan coverage.
• Handle calls from clients, members and providers.
• Establish a good rapport and assist members with their queries/concerns from all communication platforms.
• Ensure all emails and concerns are attended timely.
• Extract claims utilization reports.

Top Benefits or Perks:

• The countries best medical coverage for you and your family, with an annual limit of 100,000 USD (almost 6,000,000 PHP) per insured member.
• 40%-night differential (on average 4,000 PHP extra per month depending on schedule)
• Profit sharing (0-4 months extra salary per year – Performance based – Potential of 100K).
• Flexible hybrid work set-up (7-10 days in the office per month).
• Subsidized mobile plan (1,000 PHP).
• Internet allowance (1,000 PHP).
• 1-time 20,000 PHP allowance for home-office set-up.

• Bachelor's degree in nursing (Registered nurse).
• Customer-oriented with good interpersonal skills.
• Structured and organized.
• Good oral and written English communication skills.