Online Customer Service Representative
Dubai Business Advisors Phil Representative
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Holiday Gifts
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Others
Office Parties
Perks Benefits
Company Equipment
Professional Development
Job Training, Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Parental Leave, Sick Leave, Solo Parent Leave, Special Leave for Women, Vacation Leave
Description
- Respond to customer inquiries via, email.
- Assist customers with services information, tracking, and issue resolution.
- Maintain a high level of client satisfaction through effective communication.
- Document client interactions and feedback for continuous improvement.
- Collaborate with team members to enhance service quality and efficiency.
Requirements
- Educational Qualifications: Bachelor’s degree in Business Administration or related field.
- Experience Level: 1-3 years of experience in customer service or call center environments.
- Skills and Competencies: Strong customer service aptitude, scheduling abilities, proficient problem-solving skills, technical proficiency, and exceptional organizational skills.
- Responsibilities and Duties: Provide back office support, address customer inquiries, resolve issues promptly, and collaborate as a team player.
- Working Conditions: Remote work environment with flexible hours to accommodate customer needs.
- Qualities and Traits: Strong work ethic, excellent interpersonal skills, and a proactive approach to tasks.
Jamie Joy Cheng
Office Manager Dubai Business Advisors Phil Representative
Work Location
201, Dubai Business Advisors Phil Representative. 2nd Floor, Landmark- JonRem Resort Villas & Events Place, 9284, Unit 201 Aguinaldo Hwy, Lalaan 2nd, Silang, 4118 Cavite, Philippines
Posted on 14 January 2025
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