Sales Representative

Baytech BPO Corporation

₦678-813.6K[月薪]
现场办公 - 帕西格1-3年经验本科全职
分享

职位描述

福利待遇

  • 津贴

    伙食补贴, 交通补贴

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    健康维护组织

  • 额外福利

    食品储藏室

  • 职业发展

    职业发展

  • 休假和请假

    丧假, 产假和陪产假, 病假, 单亲假, 女性特殊假, 休假

显示更多

职位描述

Job Summary:

  • As a Customer Service & Sales Representative, you will be a crucial link between our customers and our products. You will provide top-tier support, resolve technical issues, and simultaneously identify and capitalize on sales opportunities. Your expertise in SaaS and AI platforms will enable you to effectively guide customers, address their needs, and drive revenue growth.

Responsibilities:

  • Customer Success & Technical Assistance:
  • Provide comprehensive support via phone, email, chat, and other channels.
  • Troubleshoot and resolve technical issues related to our SaaS and AI features.
  • Guide customers through product onboarding and best practices.
  • Maintain accurate records of customer interactions and resolutions.
  • Sales & Account Growth:
  • Identify and pursue upselling and cross-selling opportunities within existing customer accounts.
  • Proactively reach out to customers to promote new features and services.
  • Qualify leads and convert them into paying customers.
  • Conduct product demonstrations and presentations.
  • Achieve and exceed sales targets and key performance indicators (KPIs).
  • Customer Relationship Management (CRM):
  • Build and maintain strong customer relationships, ensuring satisfaction and loyalty.
  • Act as a trusted advisor, understanding customer needs and providing tailored solutions.
  • Gather customer feedback and relay it to product and development teams.
  • Maintain accurate and up-to-date customer information in the CRM system.
  • Product Knowledge & Training:
  • Maintain in-depth knowledge of our SaaS platform, AI capabilities, and industry trends.
  • Stay updated on product updates and new releases.
  • Create and deliver training materials and resources for customers.
  • Potentially assist in the creation of sales enablement materials.

职位要求

Qualifications:

  • Proven experience in customer service and sales, preferably in a SaaS or AI-focused environment.
  • Strong understanding of SaaS business models and AI technologies.
  • Excellent communication, interpersonal, and presentation skills.
  • Ability to effectively manage time, prioritize tasks, and meet deadlines.
  • Strong problem-solving and analytical skills.
  • Proficiency in CRM software and sales tools.
  • Ability to work independently and as part of a team.
  • A customer-centric approach with a passion for providing exceptional service.
  • Experience with troubleshooting AI driven websites, and the outputs they produce.
  • Understanding of basic API usage, and web technologies.



Desired Skills:

  • Experience with specific CRM platforms (e.g., Salesforce, HubSpot).
  • Knowledge of sales methodologies and techniques.
  • Experience in conducting online product demonstrations.
  • Familiarity with data analysis and reporting.
  • Experience with common help desk ticketing systems.
销售支持销售培训服务台销售管理创造性地解决问题竞争对手分析通讯团队合作电话营销客户关系管理
Preview

Zyren Del Mundo

HR OfficerBaytech BPO Corporation

工作地址

9th Floor, One Corporate Centre. Julia Vargas Avenue, Meralco Ave, Ortigas Center, Pasig, Metro Manila, Philippines

发布于 23 June 2025

举报

Bossjob安全提醒

如果该职位要求您在海外工作,请保持警惕,谨防欺诈。

如果你在求职过程中遇到有以下行为的雇主, 请立即举报

  • 扣留您的身份证,
  • 要求您提供担保或收取财产,
  • 迫使你投资或筹集资金,
  • 收集非法利益,
  • 或其他非法情况。