Job Description:

The Salesforce.com Platform Support Engineer handles cross-application support and operational tasks for the enterprise SFDC Platform. This including INC/PRB management of platform tasks, user management, periodic maintenance, changes, and documentation. Also necessary to handle sandbox requests, refreshes, license management, and similar.

Includes ancillary platform tools such as the Archival/Backup with Odaseva, FormGen with Conga Composer, and other related technologies.

The role requires good communication and engagement skills, and effective time management.

Required Experience:

Minimum of two years managing salesforce.com platform operational tasks. Handling support tickets, including integrations, system configuration troubleshooting,

Experience of working in a multi-org enterprise environment, with large (1000+) user base. Comprehensive experience working with packages, CI/CD pipelines, SFDC flows, triggers, data loader, and platform configuration tasks.

Skilled in configuration of form generation (e.g. Conga Composer); setup and run of backup/restore/archive data tasks (e.g. Odaseva).

Mandatory Skills:

* Current SFDC Administrator official certification. ITIL foundation.

* Salesforce Skills -> User account management, Integration management, all platform setup/configuration tasks. License management.

* Salesforce Ecosystem skills -> CSV Data Loader, full refresh management, package management, data management (e.g. exploration of data issues, E2E data tests, etc.)

* Additional skills -> conga development, Odaseva configuration. CI/CD knowledge (e.g. Jenkins, Openshift, git, etc.)

* Platform knowledge, SQL, APEX helpful.

* Knowledge of IT service management tools. Capable with INC/PROB management and L3 support service delivery.

Please refer to job description.