Duties and Accountabilities

• Effectively design, implement, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the service management tool.
• Be responsible for software coding and customization including, but not limited to: screen tailoring, data imports, integration, workflow administration, third-party software integrations, scripting, and custom application development.
• Manage and solve technical data and transformation problems.
• Review, engage and contribute to development of Knowledge Base.
• Create and maintain system design and operations documentation.
• Update and maintain a comprehensive testing procedure for service management tool upgrades with the purpose of confirming all applications for use after the completion of the upgrade.
• Develop test cases for functional, UAT testing, resolution of reported defects and perform integration testing using sample data;
• Render forms, lists, UI Pages, and many other things in Service-now.com
• Stay up-to-date with industry best practices, emerging technologies, and regulatory requirements related to incident management, ensuring compliance and continuous improvement.
• Work closely with various technology team on related ITSM modules
• Participate in testing and deployment activities related to patches and upgrades.

Additional Responsibilities:

• Maintain a high level of professional and technical knowledge.
• Contribute to team effort through communication, cooperation and coordination with other team members.
• Undertake any other reasonable duties as requested by IT management.

Please refer to job description.