Global Strategic Team Manager

Team Manager

Global Strategic

₦1.1-1.3M[月薪]

现场办公 - 曼陀罗勇3-5年工作经验本科全职

福利待遇

法定福利
13薪
健康保险
健康维护组织
额外福利
公司设备, 停车位, 睡眠区
职业发展
工作培训, 职业发展
休假和请假
丧假, 育儿假, 病假, 休假

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职位描述

Lead and support a team of customer service or operations agents in meeting daily performance goals and client expectations.
Monitor team adherence to processes and quality standards, providing real-time feedback and encouragement.
Serve as the first point of contact for team members’ questions or minor operational issues, escalating more complex problems to the Supervisor.
Collaborate closely with client representatives by supporting communication and ensuring client concerns are addressed promptly through the team.
Assist in maintaining clear and timely communication between the team and the client to enhance service delivery and client satisfaction.
Participate in regular client meetings or calls as needed to stay aligned with client goals and provide operational updates.
Help coordinate team schedules and attendance to meet client requirements.
Support new hire onboarding by assisting with training and clarifying client-specific processes.

职位要求

Bachelor’s degree or relevant work experience in a BPO or customer service environment.
Previous experience as a Team Lead, senior agent, or coaching role preferred.
Strong communication and interpersonal skills with an emphasis on client collaboration and service.
Ability to motivate and guide team members while effectively liaising with client representatives.
Basic problem-solving skills and ability to escalate issues appropriately.
Experience working with US-based clients or in client-facing roles is a plus.

大客户管理

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Pamela Henessy Palma

RecruiterGlobal Strategic

今日回复 2 次

工作地址

Lower Ground Floor, Global Strategic Business Process Solutions. Paragon Plaza, 162 Epifanio de los Santos Ave, Mandaluyong City, Metro Manila, Philippines

发布于 22 July 2025