Customer Service Agent
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Mandarin/Chinese Speaker - Online Customer Service Representative
Customer Service Representative
At Trust Disability Solutions, we help Canadians with disabilities apply for the Disability Tax Credit (DTC). Our mission is to provide exceptional service and support to ensure clients successfully navigate the application process.
We’re looking for a Client Service Specialist to join our team. In this role, you will be the main point of contact for clients, managing their accounts, gathering necessary information, and ensuring smooth communication throughout the DTC application process. You’ll work directly with clients via phone and email, helping them with every step of their application.
Why choose Trust Disability Solutions?
Operations Manager (Native English speaker)
Remote Dialer Position - Pakistan
Join Our Dynamic Sales Team!
Are you a communication expert looking to work from the comfort of your home? We are seeking enthusiastic Remote Dialers to join our sales force and help us expand our reach. If you have a knack for engaging in conversations and a passion for sales, we want you on board!
Key Responsibilities:
Japanese Customer Service Representative
【Main Responsibilities】
1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.
2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.
3. Shift System: Work in rotating shifts, both day and night.
【Qualifications】
1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.
2. Possess strong logical thinking skills to assess users' genuine needs.
3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.
4. Strong communication skills and sufficient resilience to handle pressure.