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Customer Service Specialist
Australian Wooden House Study
Customer Service Specialist
Australian Wooden House Study
Remote Details
Open Country：Worldwide
Language Requirements：English
Job Description
- Time Off & Leave
Paid Time Off, Paid Holidays
Description
Job Title: Customer Service Specialist
Location: Remote (Global)
Company: Reearth | a16z-backed UK Tech Company
We are looking for a Customer Service Specialist to ensure users across the globe have a smooth and delightful experience with Reearth. You will be the bridge between our users and our product team.
What You’ll Do:
- Create a Great Experience: Deliver timely, empathetic, and clear communication that helps users feel supported and heard.
- Gather User Insights: Identify common user feedback, issues, and feature requests to help inform product improvements.
Why Join Us?
- Fully remote team with flexible hours
- Join a world-class team at a high-growth, a16z-backed startup
- Competitive salary and opportunities for career growth
- Be part of a company shaping the future of 3D and geospatial tech
Requirements
Tech-Savvy & AI Enthusiasm:
- Comfortable learning and supporting AI-driven products.
- Passion for AI and helping users maximize product value.
Problem-Solving & Feedback Skills:
- Ability to analyze user pain points and escalate insights to improve the product.
- Proactive mindset to document FAQs, create guides, and streamline support processes.
Wenqing Fan
FounderAustralian Wooden House Study
More than ten replies today