The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

Meet The Team

Are you passionate about people and driven by the impact you can make? At Dexcom, our Customer Care Support team is at the forefront of empowering health. The queries, feedback and information that we get from having direct interaction with customers and patients lead to insights in making our product and services better in addressing the need. We are looking for an energetic and detail-oriented person to join our e-Commerce Customer Support team.

Imagine a workplace where your ideas are valued, your growth is supported, and your efforts directly contribute to our success. We believe in fostering a culture where everyone feels empowered, inspired, and excited to come to work each day. If you're looking for a role that offers more than just a job, where you can truly make a difference and have fun while doing it, then we can't wait to meet you! Join us and be a part of something extraordinary.

Where You Come In

• You will lead a team of agents in our Contact Center in support of our products and service to patients, healthcare providers and pharmacists.
• You will ensure support to achieve agent KPIs and working with our quality and training teams to deliver an excellent customer experience.
• You will handle direct management of hourly employees, coaching employees for success and provide improvement recommendations back to the business based on customer feedback.
• You will ensure that the team meets and exceeds customer CSAT expectations.
• You will conduct work in a positive and professional demeanor through strong interpersonal skills and ability to communicate clearly and effectively in both written and verbal channels.
• You will build and lead a world class Customer Service organization.
• You will be responsible in meeting customer service queue performance.
• You will perform ongoing (daily, weekly, monthly, quarterly, and annually) evaluation of performance against expectations.
• You will collaborate with the commercial leadership team, and cross-functionally with other department leaders to further enhance the customer experience as needed.
• You will assume and perform other duties as assigned.
  
  

What Makes You Successful

• You have proven leadership skills in a fast-paced, dynamic corporate environment.
• You can maintain a pleasant demeanor while working in a high stress environment.
• You are outgoing, confident, and self-motivated.
• You can make sound decisions and takes initiative.
• You have strong verbal communication skills.
• You are flexible and willing to learn and change in a dynamic environment.
• You are creative with ideas to improve sales and processes.
  
  

What You’ll Get

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community .
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.
  
  

Travel Required

• Up to 25%
  
  

Flex Workplace: Your primary location will be a home office. You will not have an assigned workstation and will work with your manager to determine office visit needs. You must live within commuting distance of your assigned Dexcom site (typically 75 miles/120km).

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.