We are seeking highly motivated and customer-focused Call Center Agents to join our team. As a Call Center Agent, you will be responsible for handling inbound and/or outbound calls, addressing customer concerns, providing product/service information, and ensuring a positive customer experience in every interaction.

• Answer incoming calls and respond to customer inquiries in a professional manner
• Provide accurate information about products and services
• Resolve customer complaints or issues promptly and effectively
• Document customer interactions, transactions, comments, and complaints
• Follow communication scripts and standard procedures
• Meet performance targets such as call handling time, customer satisfaction, and quality standards
• Escalate complex issues to supervisors or relevant departments when necessary
• Maintain confidentiality of customer information

Qualifications:

• At least Senior High School Graduate / High school Graduate
• Must have 6 months BPO experience (international account)
• up to 25k Salary Package
• Pasig City site