Customer Service Representative

Tuesday Square

₦816.3-952.3K[月薪]
现场办公 - 波霍尔1-3年经验高中全职
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职位描述

福利待遇

  • 员工表彰与奖励

    奖励机制, 绩效奖金

  • 法定福利

    13薪, 菲尔健康, SSS/GSIS

  • 健康保险

    牙科保险, 健康保险, 健康维护组织, 健康保险

  • 职业发展

    工作培训

  • 休假和请假

    病假, 休假, 带薪休假, 带薪病假

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职位描述

  • We are looking for a Customer Service Representative to work onsite in Tagbilaran City, Bohol.

What does a CSR do?

  • A customer service representative (CSR) helps build a relationship between a business and its customers by providing information, answering questions, and resolving complaints: 

Provide information

  • CSRs provide information about products and services. They may also offer products and services. 

Answer questions

  • CSRs listen to customers' questions and concerns and provide answers or responses. They may do this via phone, email, social media, or chat. 

Resolve complaints

  • CSRs address and resolve customer complaints or concerns in a professional and timely manner. They may provide appropriate solutions and alternatives within the time limits. 

Process requests

  • CSRs take orders, calculate charges, and process billing or payments. They may also handle returns or replacements. 

Maintain customer accounts

  • CSRs review customer accounts and make changes, if necessary. They may also update customer information. 

Maintain records

  • CSRs keep records of customer interactions. They may also process customer accounts and file documents. 
  • Some skills that are useful for customer service representatives include: 
  • Empathy, Problem solving, Communication, Active listening, Technical knowledge, Patience, Tenacity, and Adaptability.

职位要求

  • Applicants should at least be high school graduates to apply.
  • Applicants should have at least 1 year of BPO Experience to apply
  • Applicants should be available to start ASAP
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Shun Michael Madera

RecruiterTuesday Square

三天内活跃

工作地址

2nd Floor, IBEX Global Solutions (Philippines) Inc. Bohol. 2nd Floor, Alta Citta Mall, A. Lesage St, Tagbilaran City, 6300 Bohol, Philippines

发布于 24 April 2025

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