WFM Assistant Manager

Alldigi Tech Manila Inc.

₦942.2K-1.3M[月薪]
现场办公 - 达义3-5年工作经验专科全职
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职位描述

福利待遇

  • 津贴

    伙食补贴

  • 员工表彰与奖励

    年度考核, 员工表彰计划

  • 法定福利

    13薪, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 其他

    企业社交活动

  • 额外福利

    睡眠区

  • 职业发展

    职业发展

  • 休假和请假

    丧假, 产假和陪产假, 病假, 女性特殊假, 休假

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职位描述

  • Manage the scheduling, forecasting, and real-time tracking of call center staff to ensure smooth operations and meet performance goals.
  • Monitor daily performance and adjust schedules as needed to meet service targets (SLAs and KPIs).
  • Work closely with operations, training, and other teams to align workforce plans with company goals.
  • Ensure agents follow their schedules and quickly address issues like lateness or absences.
  • Use past data to predict call volumes and staffing needs, then create schedules to ensure the right coverage.
  • Analyze call center data to find ways to improve efficiency and performance.
  • Partner with managers and supervisors to solve staffing issues and operational problems.
  • Keep open communication with agents, sharing timely updates about schedules or any changes.

职位要求

  • At least 3-5 years of RTA/WFM experience in BPO setting
  • At least 2 years of handling Workforce Management Team
  • Bachelor's/College degree or Associate Grad of any course or field
  • Good Communication, Analytical and Problem-Solving skills
  • Has good understanding of People Management
  • Ability to multi-task, focus and complete reports for extended periods of time
  • Attention to detail and high level of accuracy
  • MS Excel, Word and PowerPoint proficient
技术技能MS Excel Skills沟通技能Reporting Skills领导技能解决问题的技能分析能力
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Myla Penaflor

HR AssociateAlldigi Tech Manila Inc.

三天内活跃

工作地址

10 West Campus. G2PV+4F8, Taguig, Metro Manila, Philippines

发布于 22 July 2025

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Alldigi Tech Manila Inc.

501-1000人

呼叫中心

查看热招工作

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