• Merchant Onboarding and Integration:
• Manage the end-to-end integration process for new merchants, ensuring timely and accurate completion.
• Collaborate with merchants to understand their technical and operational requirements.
• Provide technical support and guidance during the integration process, including APIs, payment systems, and platform configurations.
• Service Delivery Management:
• Act as the primary point of contact for merchants during and after the integration process.
• Monitor service delivery performance, ensuring adherence to SLAs and quality standards.
• Identify and address any service delivery issues or bottlenecks promptly.
• Stakeholder Collaboration:
• Work closely with internal teams such as Product, Sales, Cybersecurity, Customer Experience and other business and technical stakeholders.
• Communicate merchant feedback to relevant teams to enhance product and service offerings.
• Build and maintain strong relationships with merchant stakeholders.
• Project Management:
• Plan, coordinate, and oversee integration projects, ensuring they are delivered on time and within scope.
• Track project milestones and provide regular updates to stakeholders.
• Identify risks and develop mitigation strategies.
• Process Improvement:
• Continuously evaluate and improve the integration and service delivery processes.
• Develop documentation, best practices, and training materials for merchants and internal teams.
  
  
  

Please refer to job description.