Technical Support Representative
RSD Human Resource Management Consultancy
职位描述
职位描述
- Provide front-line technical support to customers via phone, email, and chat.
- Troubleshoot hardware and software issues effectively and efficiently.
- Document customer interactions and technical issues in the support system.
- Collaborate with engineering teams to resolve complex problems.
- Assist in developing support documentation and FAQs.
- Maintain a high level of customer satisfaction.
职位要求
- Educational Qualifications: Bachelor’s degree in Computer Science or related field.
- Experience Level: 1-3 years of experience in technical support or customer service roles.
- Skills and Competencies: Proficient in troubleshooting software and hardware issues; strong communication skills.
- Working Conditions: Primarily office-based, full-time, may require evening or weekend shifts.
- Qualities and Traits: Patience, empathy, attention to detail, and problem-solving abilities.
Maricel Viovicente
Career Architect IIRSD Human Resource Management Consultancy
三天内活跃
工作地址
Ortigas Center
发布于 11 July 2025
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