在线客服代表

Gate.io

₱45-50K[月薪]
远程工作1-3年经验专科全职
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远程工作详情

工作开放国家菲律宾

语言要求英语 | 汉语

此远程作业对特定国家的候选人开放。请确认您是否想要继续,尽管有可能的位置限制

职位描述

职位描述

  • Provide text-based consulting services to platform users via email/online chat, addressing and resolving various issues encountered while using the platform.
  • Offer professional product consulting services for the platform's customers.
  • Calm and reassure customers, improving service quality and customer satisfaction.
  • When necessary, record customer inquiries and relay their needs to relevant departments for product optimization.
  • Inform customers about system and product changes to ensure they are updated on all major changes.
  • Perform other tasks as assigned by the leadership.


职位要求

  • Strong customer service mindset. Experience in customer support and service is preferred.
  • Good team collaboration skills and execution ability, with strong problem-solving and analytical skills.
  • At least one year of experience as an English customer service representative in the virtual currency, securities, or financial exchange sectors.
  • Background or knowledge in the financial industry (stocks, futures) is a plus.


英语客户服务
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Eole Z

HRGate.io

发布于 02 July 2024

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