• Drive root cause analysis, and implement key programs and initiatives to drive improvement of focus metrics such as Sales, CAS, CES, Quality, etc.
• Assesses training and development needs through surveys, interviews, focus groups, and communication with managers, instructors, and customer representatives.
• Creates, organizes, plans, and deliver various forms of onboarding, orientation, and skills training for employees.
• Facilitate new hire training for Pre-process batches.
• Creates and/or acquires training procedure manuals, guides, and course materials.
• Maintains records of training and development activities, attendance, results of tests and assessments, and retraining requirements.
• Evaluates program effectiveness through assessments, surveys, and feedback.
• Focus Metric management through Agent/ Team Leader Skill Mapping and development Front-end skill management initiatives including coaching & training.

Qualification:

• 3-5 yrs of experience in training in BPO setting.
• Amenable to Work Onsite at our Worldwide Iloilo City.
• Completed at least 2nd year college.
• Experienced in Train the Trainers program.
• Experience in both process training and foundation skills/communication

skills training.

• Must have experience in General Insurance or Property and Casualty
• Insurance account / Insurance Sales and Customer Service account.