***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT POSSESS SIGNIFICANT EXPERIENCE AS PART OF THE SHOPIFY SUPPORT TEAM OR SUPPORTING SHOPIFY THIRD-PARTY APPS AND KNOWLEDGE OF CSS***

About the Company:

Aidey is one of the fastest-growing BPO companies in the Philippines, providing businesses of all sizes with an efficient way to manage their operations through flexible and cost-effective outsourcing solutions.

Different brands use Aidey’s diverse services which include Customer Service, Technical Service, Customer Success, and Back Office functions. Companies from the SaaS, e-commerce, hospitality, and services industries use Aidey’s services to streamline their operations for peak efficiency and create flawless experiences for their customers.

About the Client:

The client is the leading Shopify exclusive reviews & referrals app that helps over 100,000 merchants boost their social proof, increase conversions, build out referrals, and generate beautiful photo and video UGC.

About the Position:

This job will be essentially built “by you”, and by the content, you’ll bring to it. However, here is a wide description of the responsibilities this role entails:

• Providing high-quality and timely technical assistance for our customers worldwide.

• Assist customers with support cases through email, phone, and live chat.

• Work with our Enterprise CSM team and alongside our R&D and Advance Support to identify and troubleshoot complex technical issues.

• Analyze merchants’ behavior, content suitability, and relevance to determine their effect on user satisfaction.

• Quickly identify issues and provide solutions.

• Develop and maintain positive customer relations and satisfaction.

• Influence the way we support our merchants and improve it to make sure their

experience is the best possible.

Requirements:

• Excellent English communication skills: verbal, written, and reading is a MUST

• Experience with the Shopify environment is a MUST

• Over 2 years in technical support

• High level of customer service

• Experience with HTML and CSS

• Great interpersonal and accommodation skills

Work Schedule:

• This is a full-time job in a permanent work-from-home setup. The team is covering 24/7 support – 5 days a week, 8 hours per shift.

Please refer to job description.