• Ensure that all documentation is updated, adheres to standards, and aligns with client requirements.
• Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.
• Responsible for system configuration based on client requirements.
• Responsible for testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.
• Work closely with developer to ensure project requirements/requests for changes are understood and within standards.
• Follow best/standard practices.
• Aid team members where needed to help ensure issues are resolved by assigned due date.
• Escalate concerns with ability to meet due dates to Project Manager.
• Coordinate ongoing processing requirements changes to Business Systems Administrator.
• Attend client requirements meetings as needed.
• Perform root cause analysis for existing issues and impact analysis for new functionality.
• Addresses data issues that impact system behavior.
• Support training for client on change requests to client, Benefits Outsourcing Center and Service Center, as needed.
  

Please refer to job description.