The Collections Manager plays a critical role in driving recovery performance through real-time monitoring, strategic decision-making, and efficient execution of corrective actions. This role leads the Collections Team with a risk-segmented approach to maximize recovery rates while ensuring compliance and maintaining a customer-centric experience. Strong expertise in collection-related risk assessment, operational efficiency, and dynamic, risk-based strategies is essential for success in this position.

Key Responsibilities

Tactical Execution & Risk-Based Collections

• Prioritize accounts based on risk-segmentation
• Align collection efforts with risk levels instead of rigid schedules to maximize efficiency

Operational Excellence & Process Optimization

• Optimize workflows to improve collection efficiency
• Conduct ongoing process analysis to identify bottlenecks, inefficiencies, and areas for immediate intervention
• Leverage data insights to adjust tactics in real-time, ensuring collection efforts align with delinquency patterns

Performance Monitoring & Real-Time Analytics

• Establish and track key performance indicators (PTP rates, Kept rates, and risk-weighted recovery rates) in real-time dashboards
• Generate and present actionable performance reports to the immediate supervisor, focusing on areas requiring immediate tactical adjustments

Team Leadership & Development

• Lead, train, and mentor the Collections Team to ensure data-driven execution of recovery tactics.
• Set clear, risk-adjusted targets for the team, ensuring high accountability and performance monitoring
• Foster a culture of agility and responsiveness, enabling the team to pivot tactics as risk profiles evolve

Regulatory Compliance & Customer-Centric Approach

Ensure all collection activities comply with regulations, debt collection rules, and company policies, ensuring ethical recovery practices

Qualifications

• Minimum of 10 years of experience in collections management, with a strong track record in tactical execution and real-time decision-making
• Proficiency in collections management systems, data analytics tools, and CRM software
• Strong analytical skills with expertise in real-time data monitoring and risk assessment
• Excellent leadership, problem-solving, and negotiation skills
• Deep understanding of loan collections, delinquency management, and legal recovery processes
• Ability to work in a fast-paced, high-pressure environment requiring quick tactical decisions

Please refer to job description.