• Act as the first point of contact for customers, providing exceptional service and support.
• Handle customer inquiries and complaints via phone, email, and chat effectively.
• Maintain customer records and ensure accurate information is documented in the system.
• Resolve issues in a timely manner, ensuring customer satisfaction throughout the process.
• Collaborate with other departments to improve service quality and streamline processes.

Requirements

• Educational Qualifications: Diploma in a relevant field or equivalent experience
• Experience Level: 1–3 years of experience in customer service or related field
• Skills and Competencies: Strong communication skills, both verbal and written
• Skills and Competencies: Proficient in using customer service software and Microsoft Office
• Qualities and Traits: Customer-oriented attitude with a problem-solving mindset
• Responsibilities and Duties: Ability to work in a fast-paced environment with minimal supervision.