1. Provide efficient and friendly customer support, addressing user inquiries regarding transactions and platform usage.

2. Lead team collaboration to coordinate the resolution of complex issues, ensuring that customer needs are properly addressed.

3. Participate in training provided by the company's customer service department, becoming familiar with products and services to better support customers.

4. Document and report user feedback, collect data on market issues to assist in optimizing products and services.

1. More than 1 year of experience as a Customer Service Supervisor in an exchange, familiar with exchange products.

2. Strong communication and coordination skills, capable of coordinating internal and external resources to address user complaints. - Possess strong learning ability and adaptability, continuously learning and understanding the latest developments in the industry to provide accurate information.

3. A strong interest in Web 3, financial knowledge, and the blockchain industry; relevant experience is preferred.

4. Team player, enthusiastic about work, with integrity and honesty, able to work under pressure.

5. Good spoken and written English communication skills.