Job Overview: 

The Client Services Executive will act as the key point of contact for ZBiz Solutions' clients, ensuring exceptional service delivery and client satisfaction. You will oversee client onboarding, maintain day-to-day communication, troubleshoot issues, and collaborate with internal teams to deliver solutions that meet our clients' goals. This role is ideal for someone who thrives in a fast-paced, client-centric environment and has a passion for building long-term client relationships.

• Serve as the primary liaison between ZBiz Solutions and assigned clients, ensuring client needs are understood and met.
• Manage and oversee the entire client lifecycle, from onboarding to project delivery and client support.
• Address and resolve client queries, concerns, or issues in a timely manner.
• Collaborate with internal teams to align client requirements with project goals and ensure high-quality service delivery.
• Regularly review client satisfaction levels and suggest improvements to enhance client experience.
• Support clients in scaling up their operations by recommending relevant solutions or additional services.
• Track and report on client performance metrics, ensuring alignment with contractual agreements.
• Continuously seek opportunities to strengthen client relationships and expand client accounts.
• Stay updated on ZBiz Solutions’ services and market trends to provide value-added recommendations.
• Perform additional tasks as assigned from time to time, ensuring flexibility in supporting business needs.
• Adhere to company policies, procedures, and best practices, maintaining professionalism at all times.

• Bachelor’s degree in Business Administration, Communications, or related field.
• Proven experience (3+ years) in client services, account management, or a similar role, ideally in the BPO or outsourcing industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to manage multiple clients and projects simultaneously while maintaining high attention to detail.
• Proficiency in using CRM software and other client management tools.
• Demonstrated ability to work independently and collaboratively in a fast-paced, remote environment.