About this role:

We are seeking a Spanish Bilingual Customer Service Representative.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In this role, you will:

• Support customers and improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat, and other lines of communication in a fast-paced, high-volume environment
• Interact with the customer service team and perform moderately complex customer support tasks
• Manage risk by following all policies and procedures and staying informed of changes to them
• Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
• Receive direction from the customer service supervisor and escalate non-routine questions

Required Qualifications:

• 2+ years of Customer Service experience in a BPO Company

Desired Qualifications:

• Completed 2nd year of college
• 6 months to 2+ years of experience as a Spanish Bilingual Customer Service Representative

Job Expectations:

• Must be able to attend the full duration of the required training period
• Ability to work additional hours as needed
• Must work on-site at the posted location
• Flexible with work schedule and arrangements

Location: Mckinley Hill, Taguig