OutGrowBase Customer Support Agent

OutGrowBase

₱500-700[Hourly]

RemoteFresh Graduate/StudentDiplomaContract

Open Country：Philippines

Language Requirements：English

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

1. Customer Assistance & Issue Resolution:
Respond to customer inquiries via phone, email, chat, or social media.
Troubleshoot and resolve customer complaints efficiently while maintaining a positive experience.
Escalate complex issues to senior support or specialized departments when necessary.
2. Product & Service Knowledge:
Provide accurate information about company products, services, policies, and procedures.
Guide customers through product features, troubleshooting steps, or account setup.
Stay updated on new products, updates, and industry trends to improve service quality.
3. Order & Account Management:
Assist customers with order placement, tracking, cancellations, and returns.
Handle billing inquiries, refunds, and basic account updates.
Verify customer information and ensure data accuracy.
4. Documentation & Reporting:
Maintain detailed records of customer interactions, issues, and resolutions in CRM systems (e.g., Salesforce, Zendesk, Freshdesk).
Provide feedback to the management team on recurring customer issues and suggest process improvements.
Contribute to creating FAQ content or knowledge base articles to improve self-service options.
5. Customer Retention & Satisfaction:
Follow up with customers to ensure their issues are resolved to their satisfaction.
Identify opportunities to enhance customer experience and improve retention.
Assist in customer surveys and collecting feedback for service improvement.

High school diploma or equivalent (Bachelor’s degree in Business, Communications, or a related field is a plus).
Previous experience in customer service, call center, or retail is preferred but not required.
Strong verbal and written communication skills.
Proficiency in CRM software and customer support tools.
Ability to multitask and stay calm under pressure.
Basic troubleshooting skills for technical support roles (if applicable).

Customer OrientedComputer Literate