Customer Care Representative
Metacom Business Process Outsourcing Solution Inc.
Job Description
Benefits
Employee Recognition and Rewards
Performance Bonus, Annual Appraisal, Employee Recognition Program, Incentives
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS
Insurance Health & Wellness
Accidental Death & Dismemberment Insurance, Health Insurance, Life Insurance, HMO
Perks Benefits
Sleeping Quarters
Professional Development
Job Training, Professional Development
Time Off & Leave
Maternity & Paternity Leave, Parental Leave, Sick Leave, Vacation Leave
Description
- Respond to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services.
- Troubleshoot customer issues and provide effective solutions.
- Maintain a friendly and professional demeanor.
- Document interactions in the customer relationship management system.
- Collaborate with team members to improve customer experience.
Requirements
- Educational Qualifications: Bachelor's degree in any field.
- Experience Level: No prior experience required.
- Skills and Competencies: Proficient in English, strong customer service skills, and ability to work collaboratively as a team player.
- Responsibilities and Duties: Handle customer inquiries, resolve issues, and provide support to ensure customer satisfaction.
- Working Conditions: Office environment with regular business hours.
- Qualities and Traits: Excellent communication skills, patience, empathy, and a positive attitude towards customer care.
KJ Coronel
Recruitment ManagerMetacom Business Process Outsourcing Solution Inc.
Active today
Working Location
Bonifacio One Technology Tower, H23W+J94, Rizal Dr, Taguig City, 1634 Metro Manila, Philippines
Posted on 20 August 2025
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